Customer Service Adviser Worthing £22,000 p.a. + benefits d.o.e.

Customer Service Adviser to join a dynamic and expanding software development business near Worthing on the South Coast

THE ROLE

As Customer Service Adviser you will be responsible for managing all aspects of the company relationship with customers. You will work closely with the sales team to increase sales to existing customers. You will help to ensure customer satisfaction and strengthen customer relationships.

  • Manage a portfolio of customers
  • Assist with the customer meeting feedback process at the company
  • Build strong and positive relationships with clients at various levels
  • Build strong relationships with the Support team members
  • Report on product performance
  • Ensure client’s support tickets are resolved in a fast and professional manner
  • Comply to agreed Service Level Agreements
  • Feedback any important client information to the managers
  • Identify any training/knowledge needs for clients and colleagues

THE COMPANY

Our client is a Netsuite SuiteCloud Partner that provides advanced WMS for a range of sectors and business types including: healthcare; renewable energy; fashion; beauty; food and drink; aerospace; electronics and more. Transforming warehouses with technology, the company and team are growing quickly and this is an exciting time to join this dynamic and rewarding business.

THE PERSON

As Customer Service Adviser you may have experience in a similar role with strong customer service experience. You will have strong communication and organisational skills, and success in creating and maintaining internal and external relationships with clients and colleagues.

If you wish to be considered for the role of Customer Service Adviser, please forward your CV quoting reference 210159B

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: customer service coordinator adviser account manager sales support executive business development administration software research sales KPI Salesforce pipeline NetSuite leads customer technology communication Worthing Lancing Brighton

PI Salesforce pipeline NetSuite leads customer technology communication Worthing Lancing Brighton

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