1st Line Support Worthing £22,000 p.a. + benefits d.o.e.
1st Line Support / Customer Service role with dynamic and expanding software development business in Worthing on the South Coast.
As 1st Line Support Customer Service Adviser you will provide front-line primary technical support to end users on various issues / problems relating to hardware, software and peripherals. Your responsibilities include:
- provision of frontline customer support / implementation support via phone / email
- review & contribute to customer test plans / execute test scenarios / capture& log test results
- assist with planning / execution of customer User Acceptance Testing
- maintain relationship with customers / software developers / testers / implementors
- assist with set up test and production systems
- provision of 2nd Line Support / 3rd Line Support as required
Our client is a Netsuite SuiteCloud Partner that provides advanced WMS for a range of sectors and business types including: healthcare; renewable energy; fashion; beauty; food and drink; aerospace; electronics and more. Transforming warehouses with technology, the company and team are growing quickly and this is an exciting time to join this dynamic and rewarding business.
As 1st Line Support you will have some basic computer science knowledge / background in IT and customer service. With a natural curiosity, an ability to solve problems and to work independently, you will also have:
- good self motivation / ability to work unsupervised
- excellent organisation / administration skills
- a solid work ethic / commitment to excellence
If you also have knowledge of the following that is great too, but not a deal breaker:
- knowledge of PostgreSQL Tools / SQL Language
- knowledge of Unix Commands / Google Suite
- ideally an understanding of Jira and Java
If you wish to be considered for the role of Systems Support Analyst, please forward your CV quoting reference XXXXXX
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: systems support analyst 1st line support customer service software IT technology UAT 2nd line support 3rd line support computers technical support hardward peripherals Google Jira Jave AQL Unix NetSuite Worthing Lancing Brighton